Returns & Exchanges
At The Key Safe, we want to ensure your home security solutions are a perfect fit. If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the key safe in its original packaging, including all mounting hardware, keys, and instruction manuals to ensure a full refund.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing