Frequently Asked Questions
Everything you need to know about securing your home with The Key Safe.
What types of key safes do you offer?
We specialize in high-security wall-mounted lockboxes, portable over-the-door models, and smart Bluetooth-enabled key safes designed for both residential and commercial use.
Are your products weather-resistant?
Yes, all our key safes are constructed from heavy-duty zinc alloy and stainless steel, featuring weather-resistant covers to protect against rain, dust, and extreme temperatures.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your security solution sooner.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do I need professional tools to install my key safe?
Most of our wall-mounted models come with a complete mounting kit and easy-to-follow instructions. You will typically only need a standard drill and a screwdriver.
What happens if I forget my combination?
For security reasons, we cannot reset a manual code if the box is locked. We recommend registering your code in our secure online vault during setup or choosing a smart model with emergency backup access.